Last updated: 17 October 2026
Every piece is made by hand in small numbers, and we want you to love what arrives. If you don’t, here’s how returns work.
Changed your mind?
You can cancel your order for any reason within 14 days of receiving it. Just email hello@soraandstone.co.uk with your order number — you don’t need to give a reason.
You then have a further 14 days to send the piece back. Please return it unworn, in the condition you received it, in its original packaging.
We’ll refund the price of the piece and the standard delivery charge you paid within 14 days of receiving it back, or of you showing us proof you’ve sent it. Return postage is paid by you, so we recommend a tracked service; we can’t refund pieces lost on their way back to us. If a piece comes back damaged or showing signs of wear, we may reduce the refund to reflect that.
Something wrong with your order?
If your piece arrives faulty or damaged, or isn’t what you ordered, email hello@soraandstone.co.uk within 30 days with your order number and a photo, and we’ll give you a full refund including postage. After 30 days, we’ll repair or replace it where we can. None of this affects your statutory rights under the Consumer Rights Act 2015.
Please bear in mind that real stones vary. Natural differences in colour, pattern and inclusions are what make each piece a one-off — they aren’t a fault.
Exchanges
Most pieces are limited editions, so we can’t always swap like for like. The quickest route is to return the piece for a refund and place a new order.
Gifts
If you received a piece as a gift, we’ll refund the person who bought it.
Where to send returns
Sora & Stone
Unit 3, The Old Workshops
Pitt Lane
Bideford
EX39 3JA
Please include a note with your name and order number.
Questions
Email hello@soraandstone.co.uk and we’ll get back to you as soon as we can.